Data Deletion
Effective 7 August 2026 · Contact: support@casly.app
✓ Your deletion request is registered. Confirmation code:
This page explains how to have your data deleted from Casly — whether you are a Casly customer, a member of a customer's team, or a person who contacted a business that uses Casly through Facebook, Instagram or WhatsApp.
1. If you are a Casly customer (workspace owner)
- Email support@casly.app from your account email with the subject "Delete my Casly workspace".
- We confirm the request with you, then permanently delete your workspace — leads, conversations, invoices, documents metadata, staff accounts and settings — within 30 days.
- Backups age out within a further 30 days. Records we must keep by law (for example invoices already issued to you for the Casly subscription itself) are retained only as long as the law requires.
2. If your data is held inside a customer's workspace
Businesses using Casly are the controllers of the client data in their own workspace. If a consultancy holds your enquiry or case file in Casly, contact that business directly — they can delete your record in the app. If you cannot reach them, email support@casly.app and we will help route your request.
3. Data connected through Facebook, Instagram or WhatsApp
When a business connects its Facebook Page, Instagram account or WhatsApp Business number to Casly, we store the messages and lead details people send to that business so it can reply from one inbox.
- Automatic: if you remove the Casly app from your Facebook settings (Settings & privacy → Settings → Apps and websites), Meta notifies us and we delete the data tied to your Facebook user ID. You receive a confirmation code, and you can check the status of your request on this page at any time using the link Meta shows you.
- Manual: email support@casly.app with the subject "Meta data deletion request" and tell us the business you contacted and the profile name or number you contacted them from. We delete the matching conversation data within 30 days and confirm by reply.
4. What deletion covers
- Messages and attachments exchanged over the connected channel.
- Profile details we received from the platform (name, profile picture reference, platform user ID).
- Lead records created automatically from those messages, unless the business also holds them from another lawful source.
5. Questions
Anything unclear, email support@casly.app. Our privacy practices are described in full in the Privacy Policy.