Data Deletion

Effective 11 August 2026 · Contact: support@casly.app

You can have every piece of data Casly holds about you or your company deleted, permanently, at any time.

How to request deletion

Email support@casly.app with the subject "Delete my data" from the email address linked to your account.
We confirm the request, then permanently delete your workspace — every lead, conversation, document, invoice and user account — within 30 days. Encrypted backups age out on their normal rotation shortly after.
You will receive a written confirmation when deletion is complete.

Connected channels (WhatsApp, Facebook, Instagram, email)

If you connected messaging channels to Casly, deletion also removes the stored access tokens and every message copy Casly held. Your accounts on those platforms themselves are untouched — Casly only ever held its own copy. You can also disconnect any channel instantly, without deleting your workspace, from Settings → Connections.

Facebook / Meta data deletion requests

If you interacted with a business through a Casly-connected WhatsApp number or Facebook page and want your messages removed from that business's Casly workspace, email support@casly.app with the phone number or profile you used — we will locate and delete your messages within 30 days.

Partial deletion

You do not have to delete everything: a workspace admin can delete individual records inside Casly at any time, and we can remove a single person's data on request.